Public health & human services
Australian Digital Health Agency — automation for call-volume spikes
Used automation to absorb massive contact-center call-volume spikes.
At a glance
- Client: Australian Digital Health Agency
- Sector: Public health & human services
- Service: AI, Knowledge & Automation
- Product: Conversational AI & Virtual Agents
The objective
The agency needed to manage massive, unpredictable call-volume spikes in its contact center.
What we did
We deployed automation to absorb and manage contact-center volume spikes without adding permanent headcount.
The result
Contact-center capacity protected through major call-volume spikes.
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