Learn with us. Leave with something useful.
Webinars, workshops, and roundtables led by practitioners — practical sessions on customer experience, contact center performance, AI readiness, knowledge, and service transformation. No sales pitch, just useful thinking you can act on.
We’re coming to your city.
Todd Gorsuch, Global CEO, is attending four major CX and AI conferences across the US in June — Orlando, New York and Las Vegas. If you’re going to any of these events, book time to connect.
- Conference
NiCE World 2026 — CX & AI Conference
NiCE’s flagship annual conference brings 2,000+ CX leaders, AI practitioners and contact-center operators to Orlando. Expect agentic AI, experience automation, workforce optimization and 100+ sessions across three days. Todd will be there for the full event — including partner ecosystem meetings and customer case-study deep-dives.
- Conference
Forrester CX Forum East 2026
Forrester’s premier East Coast CX event — “Build The Experience AI Can’t.” Two days of keynotes, analyst sessions and peer roundtables at the NY Marriott at the Brooklyn Bridge, covering how human creativity and AI combine to create measurable business impact. Todd will be in New York the full week (13–18 Jun) for client conversations alongside the conference.
- Conference
Customer Contact Week (CCW) Las Vegas 2026
The world’s largest contact-center and CX event returns to Caesars Forum. Four days of workshops, summits, keynotes and expo floor covering CX strategy, AI & automation, self-service and workforce optimization. Todd will be working the floor across both CCW and Verint Engage during the same week — if you’re there, let’s find time.
- Conference
Verint Engage 2026
Verint’s annual CX automation conference — the first “Better Together” event as a combined Verint and Calabrio company. Focused on AI-driven customer engagement, contact-center automation and back-office optimization at scale at the MGM Grand. Running the same week as CCW, Todd will be covering both across the Las Vegas conference strip.
Join us online.
Our Australian events team runs regular webinars and workshops open to practitioners worldwide. All sessions are virtual — recordings are available on request after each live event.
- Webinar
Is Your AI Ready? Closing the Knowledge Gap in Customer Service
Most organizations investing in AI for customer service haven’t assessed the quality of the knowledge behind it. In this session, Customer Science’s AI and knowledge leads — Chris Borg, Chris Duncan and Andrew Goodwin — explore the gap between AI implementation and knowledge management, and what to do about it. Hosted in partnership with livepro.
- Webinar
Where Privacy Risk Hides in Day-to-Day Operations
Privacy compliance isn’t just a policy document — risk hides in everyday processes. Privacy specializts Darius Vitlin and Rob Turner walk through where privacy vulnerabilities commonly appear in customer operations, and when a formal privacy review becomes essential. Practical guidance with no fluff.
- Workshop
Introduction to Human-Centerd Design
A half-day interactive course giving practitioners the mindset, tools and frameworks to create seamless, high-impact experiences for service, product and process design. Ideal for CX, service design and operations professionals looking to embed HCD thinking into their day-to-day work.
- Workshop
Introduction to Realizing Strategic Value
A half-day interactive training course equipping participants with tools for benefits management and the Strategic Governance Framework — aligning investments with strategic goals and ensuring programs deliver measurable value. Suitable for program managers, business analysts and strategy leads.
- Conference
CX Showcase 2027 — Australia’s Premier CX Awards & Conference
The fifth annual celebration of Australia’s most innovative customer experience, contact center and service leaders. A breakfast conference featuring award-winning presentations, keynotes and networking with the best CX practitioners in the country. Register your interest early — tickets are limited.
Watch our recordings.
Missed a live session? Our most popular webinars and workshops are available on demand. Request any recording below and we’ll send it straight to you.
Stop Building Dashboards No One Uses — Design Ones That Drive Decisions
Request recordingCommScore.AI: How Better Communications Reduce Inbound Contact Volume
Request recordingThe Service Health Workshop: What 90 Minutes Reveals About Your Operation
Request recordingNever miss an event.
Get first access to webinars, workshops, and roundtables — plus the occasional invitation-only session for service leaders.