The ecosystem behind better service.
We pair independent, practitioner-led advice with the right technology and expertise for each engagement. Our partners help us move clients from strategy to implementation faster — with certified skills, proven platforms, and lower delivery risk.
Advice first. Technology second.
Is Customer Science Group independent of the technology it recommends? Yes. We are a practitioner-led consultancy, not a reseller. We start from your service problem and the outcomes you need, then recommend the right approach — which may or may not involve partner technology. Our partnerships give us deep, certified expertise in leading platforms, so when technology is the answer we implement it faster and with less risk — without ever compromising independent advice.
Global platforms, local partnerships.
We implement a core set of global technology platforms, and we work alongside trusted regional partners — in the United States, the United Kingdom & Europe, and Australia — so clients get certified expertise and local know-how wherever they operate.
Technology & automation partners
The platforms we design, implement, and integrate to automate work, lift quality, and reduce cost-to-serve — backed by certified delivery expertise.
- MicrosoftPower Platform & AI
- UiPathIntelligent automation
- SS&C Blue PrismRobotic process automation
- Automation AnywhereDigital workforce
- HyperscienceDocument AI
- ABBYYProcess & document intelligence
United States
Our base for North American delivery — anchored by recognized standards and a growing partner ecosystem. Talk to us about partnering with Customer Science in the US.
- COPC Inc. Contact center performance standards · US
- Become a US partner We're growing our US partner ecosystem — let's talk.
United Kingdom & Europe
Specializt CX and contact center partners across the UK and Europe, combining technology and consulting to deliver measurable service improvement.
- QPC (Traxcion) Real-time interaction analytics & workforce management · UK
- Mazaru CX consulting — audits, AI agent & conversation design, training · UK
- PCI Pal Secure cloud payments for contact centers · UK
Australia
Our local partnerships and professional memberships in Australia — the industry and standards bodies that keep our practice connected, certified, and current.
- CSIACustomer Service Institute of Australia
- AuscontactContact center association
- Australasian Institute of Digital HealthDigital health community
- Ageing AustraliaAged-care peak body
- Matchboard Solution matching marketplace · AU
A route to complex service organizations.
We work inside large, often regulated, service operations across healthcare, government, and commercial sectors. For the right partner, that means warm introductions to real transformation programs — not just a logo on a slide.
Access to real programs
We bring partners into live engagements where their capability solves a defined service problem — not speculative pipeline.
Independent credibility
Because we advise first and implement second, our recommendation carries weight with executive buyers.
Certified delivery
ISO 9001 and 27001 certified, with practitioners trained on the platforms we recommend — so your technology lands and sticks.
Partnering — frequently asked questions
Interested in partnering with us?
Tell us about your organization and how you'd like to work together. We'll connect you with the right person on our team.