Retail & consumer
Bunnings — contact center & service strategy review
Reviewed contact-center and service strategy for a major retailer.
At a glance
- Client: Bunnings
- Sector: Retail & consumer
- Service: Service Strategy & Transformation
The objective
Bunnings wanted to review its contact-center and service strategy.
What we did
We reviewed the contact center and service strategy and set a prioritized direction.
The result
A clear service strategy and contact-center improvement plan.
Want a result like this?
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