Large enterprise & not-for-profit
Canon — back-office offshoring business case
Built the business case for offshoring back office — $5m+ a year, ~$20m total saving.
At a glance
- Client: Canon
- Sector: Large enterprise & not-for-profit
- Service: Service Strategy & Transformation
The objective
Canon needed to understand the impact of offshoring back-office processing and customer service.
What we did
We built the business case and operating model for offshoring back-office and customer-service processes.
The result
More than $5m in annual savings and around $20m total cost saving.
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