Senior & aged care
Centralized home-care service
Designed and deployed centralized customer service for home-care services.
At a glance
- Client: Care provider
- Sector: Senior & aged care
- Service: Customer Experience Design
The objective
A care provider needed centralized, consistent customer service for home-care services.
What we did
We designed and project-managed the deployment of a centralized customer-service model for home care.
The result
Improved customer satisfaction and service consistency.
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