Government & public administration
NSW Government — service integration
Integrated new agencies into shared service channels and automated processes — to over 98% satisfaction.
At a glance
- Client: NSW Government
- Sector: Government & public administration
- Service: Service Strategy & Transformation
- Product: Conversational AI & Virtual Agents
The objective
NSW Government needed to integrate new agencies and services into shared digital, contact, and service-center channels while automating manual processes.
What we did
We designed and built contact centers and integrated agencies into unified digital, contact, and service-center operations, automating processes along the way.
The result
Over 98% customer satisfaction and significant productivity gains across the integrated services.
Want a result like this?
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