Financial services & insurance
QBE Insurance — turning accidents into positive experiences
Redesigned the claims experience to turn stressful moments into positive ones.
At a glance
- Client: QBE Insurance
- Sector: Financial services & insurance
- Service: Customer Experience Design
The objective
QBE wanted to turn stressful accident and claims moments into positive customer experiences.
What we did
We redesigned the claims and accident experience around customer needs.
The result
More positive customer experiences at difficult moments.
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