Large enterprise & not-for-profit
Service strategy & integration across five business units
One consistent service strategy across five units — 90% fewer stakeholder complaints.
At a glance
- Client: Multi-unit enterprise
- Sector: Large enterprise & not-for-profit
- Service: Service Strategy & Transformation
The objective
A large organization needed consistent service strategy and quality across five business units.
What we did
We delivered service strategy, design, deployment, and embedding, with continuous improvement and QA programs.
The result
Over 90% customer satisfaction and a 90% reduction in stakeholder complaints.
Want a result like this?
Start with a Service Health Workshop to find your highest-value opportunity.