Telecommunications & media
Telstra — connecting with words
Reviewed and redesigned communications for clarity across a huge customer base.
At a glance
- Client: Telstra
- Sector: Telecommunications & media
- Service: Customer Communications & Content
- Product: CommScore.AI
The objective
Telstra wanted clearer, more human customer communications at massive scale.
What we did
We reviewed and redesigned customer communications for clarity, consistency, and tone.
The result
Clearer communications that improved customer understanding and experience.
Want a result like this?
Start with a Service Health Workshop to find your highest-value opportunity.